paperchime.

Paperchime · PinPoint Ventures

Delivery and refunds

Updated 10 October 2026

We sell digital downloads and Paperchime gift credit. No physical item is shipped.

After you order

  1. Create the order and save its complete private link.
  2. Pay the exact displayed UPI amount and submit its 12-digit transaction reference. If gift credit covers the entire amount, the purchase is confirmed immediately without a new UPI payment.
  3. We check UPI credits manually, normally within two working days.
  4. Return to the saved order link. After confirmation, download the purchased PDFs or copy the gift code. Multi-book purchases also offer a ZIP.

No automatic order email or WhatsApp dispatch is sent. Anyone with the private link can access the order; keep it private. Manually supplied access links show their separate expiry date.

Unpaid orders

You can cancel an order on its private page before submitting a payment reference. Reserved gift credit returns to its voucher. If you have already paid, contact us instead of cancelling or paying again.

Defective, wrong or missing resources

Contact care@pinpointventures.in with the order reference and problem. We investigate misdescribed, incorrect, defective or undelivered purchases and provide an appropriate correction, restored access or refund. If we cannot supply what you bought, we refund the confirmed payment. These rights are not removed because a product is digital.

Other refunds

Duplicate confirmed payments are investigated and refunded where appropriate. Change-of-mind requests after delivery are considered individually. An unused gift voucher can be reviewed for cancellation; used or reserved balances need reconciliation. A pending or failed UPI transaction may require help from your payment provider.

Refund method

Refunds are processed manually after checks. We confirm the amount and processing estimate. The actual UPI amount paid is returned through an agreed appropriate method; redeemed gift credit is restored to its voucher. A discount is not a cash payment. Refund records close the purchase’s download access. We never ask for a PIN or OTP.

Your applicable consumer rights and remedies remain available.

Complaints and privacy requests

Grievance contact: Varna, owner of PinPoint Ventures. Write to care@pinpointventures.in with the subject “Paperchime complaint”, or call +91 98717 77110. The postal address is above. Include your order reference and a short description; leave out children’s details, passwords, PINs and OTPs.

We acknowledge complaints within 48 hours and aim to resolve them within one month. We will explain the outcome or any further information needed. You may also use the National Consumer Helpline; this does not restrict your legal remedies.